What is it about? … In today’s rapidly evolving digital landscape, businesses must harness AI-driven tools and data insights to meet ever-higher customer expectations. This panel brings together leaders from banking, insurance, fintech logistics, and retail automation to explore how customer-centric strategies powered by technology are reshaping their industries. You’ll hear how each organization balances automation with human connection, leverages real-time data to personalize experiences, and builds long-term loyalty through seamless interactions.

Speakers:

• Mathias Fanschek, Head of Digital Transformation and Retail Strategy @ Raiffeisen Bank International
• Jaroslav Ton, CEO of Malcom Finance
• Barbara Böck, Head of Customer Centricity @ Wüstenrot Gruppe
• Alexander Stanev, Vice President of Services for the Financial Industry @ Sirma Group Holding

Moderator: Irina Obushtarova, Co-Founder of The Recursive